Accessibility
DisputeOrPay.ca is committed to creating an inclusive and accessible online environment for users of all abilities. We strive to ensure that everyone — including individuals with disabilities — can access, navigate, and interact with our services independently and with dignity.
Our Accessibility Commitment
DisputeOrPay.ca aims to meet the standards set by the Accessibility for Ontarians with Disabilities Act (AODA) and is designed to conform to WCAG 2.0 Level AA accessibility guidelines. Our platform has been developed with usability, readability, and assistive technologies in mind to support all users, including those using screen readers and alternative navigation devices.
Documents and Alternate Formats
We are working to ensure that all documents available on our site — including PDFs and web content — are accessible. If you encounter a document that is not fully accessible or require content in an alternate format, please contact us at administrativepenalties@disputeorpay.ca and we will provide the material in a format that meets your needs.
Assistive Technology Compatibility
DisputeOrPay.ca supports a range of assistive technologies and browser tools. We recommend using modern browsers and screen readers such as NVDA, JAWS, or VoiceOver for optimal compatibility. Additionally, users may enable built-in accessibility features provided by their operating systems or browsers.
Feedback
Your feedback helps us improve. If you experience any accessibility barriers while using DisputeOrPay.ca or have suggestions on how we can enhance your experience, please reach out to us at administrativepenalties@disputeorpay.ca.
Ongoing Improvements
We are committed to continuous improvement and regularly review and update our accessibility practices to meet evolving standards and user expectations. DisputeOrPay.ca is also dedicated to training our team to ensure accessibility remains a priority in all service and development initiatives.
Related Policies and Standards
- Accessibility Standards for Customer Service
- Integrated Accessibility Standards Regulation (IASR)
- Ontario Human Rights Code
- Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
We are committed to building a barrier-free digital service experience. Thank you for helping us make DisputeOrPay.ca accessible to everyone.
If you have questions about this Accessibility Policy, please contact us at:
administrativepenalties@disputeorpay.ca